• Reporting & Results
• Support

Reporting and Results

One of the highlights of the RideShark system is the extensive and visual reporting capabilities that are embedded within the software. The dynamic content and usability of the online reporting portal is one that makes it easy and attractive to use by administrators. With increased use, understanding of commuter and ridematching needs and trends grows and results in increased understanding and attention to issues and needs. The online results portal is easy to use, graphically enabled and allows administrators to truly understand the data they are looking at. Unique reporting features of RideShark include the following:

• Ability to set multiple user permission levels
• Self selection of passwords
• Easy one-button exportation of data to MS Excel for further analysis and charting
• Colour enabled to allow the user to define colour preferences
• Depending on the administration level, designated administrators can edit user accounts
• Deletion of user records
• Creation of new user records

The RideShark reporting capabilities are significant and serve to provide the client with accurate and current information on their rideshare program. Highlights of the RideShark reporting abilities are outlined below.

• The system currently has the ability to generate reports using date parameters manually or by selecting from a calendar
• Reports can be run based on number of registered users, by organization and date of registration
• Reports can be run based on number of active or inactive (dormant) users
• Fully customizable and flexible search criteria set-up
• Online admin portal provides instant access to data and results ensuring that the client can respond to customer questions, media requests and internal reporting requirements

All reports to be exportable to Microsoft Excel spreadsheets

• Reports can exported as CSV (comma separated value) files which are automatically opened by Excel. At time of download, the user can specify whether the file should be saved, or opened directly in Excel (requires Excel to be installed on the user’s workstation). CSV files can also easily be imported into virtually any other application including MS Access.

Data integrity (system to ensure registrant data remains current)

The application includes 4 levels of “Auto-removal”

1. Deactivation – Records remain; however, user must reactivate themselves if they return at a later date. ReActivation is fast and easy since all previously entered data is presented to the user for Re-Confirmation. Time interval set by client.
2. Suspended – Users who are not using the system properly can be suspended by the administrator. All records remain (important for potential legal purposes or inappropriate use of the site).
3. Deleted – Deactivated users who have not reactivated for a preset time period may be deleted from the system. This should be a significant time period, since all records relating to the user are also deleted. Time interval set by client.
4. Emails are automatically generated at time intervals set by the client. - Registered ridematching participants who do not respond to the email by clicking on an active hotlink are deactivated in the database. Deactivated users are not included in any searches, however, they are able to conveniently reactivate their accounts by a simple “self reactivation” process the next time that they attempt to log into the application.