Customer Service Policy
RideShark is committed to providing a positive customer service experience by adopting the following service guidelines. We will work to provide exceptional customer service through our virtual communications strategies.
CUSTOMER SERVICE GUIDELINES:
Attitude of Courtesy and Respect
- We will treat everyone in the user community with courtesy and respect.
- We will maintain the privacy of our customers
Efficiency and Effectiveness
- We will provide a safe and friendly environment for the user community to work in.
- We will establish, promote, maintain and evaluate a range of quality services that support RideShark’s mission and goals.
- We will be efficient and effective with the delivery of our services.
- We will deliver timely responses to customer service requests.
- We will communicate clearly and in a positive and helpful manner.
- We will adapt our communication or services to best meet the needs of our diverse user community.
- We will encourage feedback from our user community and we will follow up with this feedback with product innovations, improvements and responses.